Americans with Disabilities Act Title 2: State and Local Government

The Americans With Disabilities Act

In accordance with the requirements of Title II of The Americans with Disabilities Act of 1990 (A.D.A. Americans with Disabilities Act.), the Town of Apple Valley will not discriminate against qualified people with disabilities on the basis of disability in its services, programs or activities.

Employment

The Town of Apple Valley does not discriminate on the basis of disability in its hiring or employment practices. We also comply with all regulations promulgated by the U.S. Equal Employment Opportunity Commission (E.E.O.C.) under Title I of the A.D.A. Americans with Disabilities Act. 

Modifications to Policies and Procedures

The Town of Apple Valley will make all reasonable accommodations/modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in the offices of the Town of Apple Valley, even where pets are generally prohibited. 

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service or activity of the Town of Apple Valley, should call Rosie Garcia at (760) 240-7000 no later than two (2) working days before the scheduled event. 

The (E.E.O.C.) under Title II of the A.D.A.Americans with Disabilities Act. does not require the Town of Apple Valley to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

City Accessibility Issues

Any complaints that a program, service, or activity of the Town of Apple Valley is not accessible to persons with disabilities should be directed to:

Town of Apple Valley
14955 Dale Evans Parkway
Apple Valley, CA 92307
Paul Osterman
(760) 240-7000 (Phone)
(760) 961-6240 (Fax)
ada@applevalley.org (email)

The Town of Apple Valley will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids / services or reasonable modifications of policy. This may include retrieving items from locations that are open to the public, but are not accessible to persons who use wheelchairs. 

Town of Apple Valley’s Complaint Procedure for Discrimination Based on Disability

The Town of Apple Valley is dedicated to ensuring that all Town programs, services, benefits, activities, and facilities operated or funded by the Town are fully accessible to, and usable by, people with disabilities. The Town Manager’s Office oversees the implementation and local enforcement of the Town’s obligations under the Americans with Disabilities Act (ADA) and other federal and state disability civil rights laws and accessibility laws.

1. Service Requests and Informal Complaint Process:
You may contact the A.D.A. (Americans with Disabilities Act)ies) Coordinator by phone at 760-240-7000 or ada@applevalley.org.
You will be contacted within three (3) business days of receipt of your message if the person is not available at the time that you call or if you send an email or letter.
If you feel that the Town has not adequately responded to your request or complaint, you may file a formal complaint as set forth below.

2. Formal Complaint Process:
Formal complaints regarding accessibility issues should be addressed in writing, if possible, to the A.D.A. Coordinator, Town of Apple Valley, 14955 Dale Evans Parkway, Apple Valley, California 92307. Reasonable accommodations will be made, if required, to assist in the filing of a complaint. Complaints should be filed within 180 days from the date the complainant becomes aware of the problem.
Complaints should include the following information, if available:
a. Name, address, and telephone number or email address of the complainant or complainant’s representative. If an address or telephone number is unavailable, then some other means of contacting the complainant should be provided.
b. A brief description of the alleged violation, the location of the alleged violation, dates of violation, and names and contact information of any contact persons or witnesses.
c. Any supporting evidence, such as photographs, diagrams, letters, policies, or other documents that indicate the nature of the alleged violations and any attempts that have been made to resolve the issues.
d. Any suggested proposals to resolve the complaint.

The Town Manager’s Office will oversee the investigation of the complaint, which will be completed within thirty (30) days of receipt of the complaint. Within five (5) business days of receipt of the complaint, a letter acknowledging receipt of the complaint will be sent to the complaining party.

Upon completion of the investigation, the A.D.A. Coordinator, or his/her designee, will advise the complaining party of the result of the investigation. If it is determined that any of the violations alleged in a complaint are unfounded, the Town will include in the letter advising of the determination the factual and legal basis for that determination.
If the investigation determines that there is a violation of state or federal disabled access laws and regulations, a final resolution will be reached with respect to such A.D.A. Complaint Procedure within ninety (90) days from confirmation of the violation.

The complainant can appeal the decision to the Town Manager in instances where he or she is dissatisfied with the resolution. The request for appeal should be made within ten (10) days of receipt of the Town’s response to the complaint to the Town Manager.

The A.D.A. Coordinator shall maintain the files and records of the Town of Apple Valley relating to the complaints filed for a period of five (5) years. Copies of complaints may be requested from the Town Clerk in accordance with the California Public Records Act. Names and addresses of the complainants will be redacted to protect the individuals’ privacy rights if copies of complaints are produced.

The right of a person to a prompt and equitable resolution of the complaint filed hereunder shall not be impaired by the person’s pursuit of other remedies, such as the filing of an A.D.A. complaint with the responsible state or federal department or agency. Use of this grievance procedure is not a prerequisite to the pursuit of other remedies.

There is a separate complaint procedure for A.D.A. issues relating to employment issues. Contact Human Resources to obtain information on this procedure.