Job Description

Summary:

Under general supervision, the Senior Administrative Assistant provides varied office administrative, secretarial and, general clerical assistance for the implementation and monitoring of specific departmental and divisional programs.

Supervision Received and Exercised:

Receives general supervision from the assigned supervisor or department manager. Immediate supervision is available upon request.

Distinguishing Characteristics:

This is the journey-level classification in the Administrative Assistant series that follows diversified procedures and implements processes to accomplish end results, within guidelines.

Essential Functions:

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Essential duties and responsibilities may include, but are not limited to, the following:

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Essential duties and responsibilities may include, but are not limited to, the following:

• Plans, organizes, and executes administrative assignments and special projects related to assigned area of responsibility; assists with budget preparation, planning, and implementation; reconciles accounts to expenditure reports; completes invoice coding; tracks and logs invoices and prepares purchase order requisitions.
• Prepares, submits, and receives all claims and requisitions; obtains quotes for specialized supplies and equipment; distributes supplies as needed.
• Researches, compiles, and analyzes information; prepares specialized analytical reports relating to a core function of a departmental operation.
• Addresses concerns, inquiries, and complaints from the general public and takes appropriate action to ensure an expedient and satisfactory resolution.
• Develops, verifies, and reviews forms and reports for completeness and conformance with established regulations and procedures; applies departmental and program policies and procedures in determining completeness of applications, records, and files.
• Performs personnel functions within the department, including preparing and maintaining personnel records related to files.
• Coordinates the completion of one or more departmental processes with little to no supervision; may include contract administration, applications, licenses, insurance documents, and permits.
• Organizes and maintains various administrative, confidential, reference, imaging, and follow-up files; purges files as required.
• Prepares, copies, and distributes a variety of documents, including agendas, bid packages, contracts, and specifications; ensures proper filing of copies in departmental or central files.
• Screens calls, visitors, and mail; responds to complaints and requests for information; assists in interpreting and applying regulations, policies, procedures, systems, rules, and precedents in response to inquiries and complaints from public; directs callers to appropriate Town staff.
• Composes, types, transcribes, researches, formats, and proofreads a wide variety of correspondence, minutes, reports, letters, and memoranda; types from rough drafts, verbal instructions or transcribing machine recordings; checks drafts for punctuation, spelling, and grammar; makes or suggest corrections to drafts.
• Receives, codes, logs, schedules, and distributes service requests and work orders.
• Performs related duties as required or assigned.

Minimum Qualifications:

An equivalent combination of training and experience that would provide the required knowledge, skills, and abilities may be considered.  A typical way to obtain the required qualifications would be:

Education, Training, and Experience Guidelines
An equivalent combination of training and experience that would provide the required knowledge, skills and abilities may be considered. A typical way to obtain the required qualifications would be:
High school diploma or GED equivalent AND three (3) years of administrative support experience; OR an equivalent combination of education, training, and experience.

License and Certification Requirements:

• Valid California class C driver’s license with satisfactory driving record and automobile insurance.

Knowledge of:

• Applicable local, State, and Federal laws, codes, regulations, and ordinances.
• Organization and function of public agencies, including the role of an elected Town Council and appointed boards and commissions.
• Applicable codes, regulations, policies, and technical processes and procedures related to the department to which assigned.
• Modern office administrative and secretarial practices and procedures, including the use of standard office equipment.
• Business letter writing and the standard format for reports and correspondence.
• Principles and practices of data collection and report preparation.
• Business arithmetic and basic statistical techniques.
• Basic principles of record keeping and cash handling.
• Computer applications related to the work, including word processing, database, and spreadsheet applications.
• Proper grammar, spelling, vocabulary, and punctuation.
• Customer service principles, practices, and etiquette.

Ability to:

• Interpreting and applying administrative and departmental policies and procedures.
• Responding to and effectively prioritize multiple phone calls, walk-up traffic, and other requests and interruptions.
• Preparing clear and concise reports and correspondences.
• Maintaining accurate records and filing systems.
• Completing accurate arithmetic, financial, and statistical computations.
• Typing and entering data with speed and accuracy.
• Organizing and multitasking assignments to meet deadlines.
• Operating a computer including standard software and some specialized software.
• Using tact, initiative, prudence, and independent judgment within general policy and legal guidelines.
• Establishing and maintaining effective working relationships.
• Communicating clearly both verbally and in writing.

Physical Demands and Working Environment:

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various Town and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter and retrieve data using a computer keyboard, typewriter keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects necessary to perform job functions.

Employees work in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures

Fair Labor Standards Act labels cannot be given to a group of employees. Each employee must meet every requirement for the claimed exemption. The designation mentioned above is for general manager guidelines.